Shipping Policy

Thank you for shopping with Glow Sketch! We truly appreciate your support and want to ensure you have a pleasant shopping experience. Below is our shipping policy to help answer any questions you may have.

1. Order Processing

  • We process all orders within 1-7 business days, excluding weekends and holidays.
  • During busy times, processing may take a little longer—we appreciate your patience!
  • If there are any unexpected delays, we will reach out to you via email or phone.

2. Shipping Rates & Delivery Times

  • For all standard shipping, we offer delivery free of charge. However, express shipping will incur an additional fee, which will be calculated and displayed at checkout.
  • Estimated delivery times:
    • Standard Shipping: 7-14 business days
    • Express Shipping: 3-7 business days
  • Occasionally, external factors like weather or customs may cause delays—we appreciate your understanding.

3. Where We Ship

  • Glow Sketch delighted to offer worldwide shipping!
  • Some remote areas may experience longer delivery times. If you're unsure, feel free to contact us before placing your order—we’re happy to help.

4. Order Tracking

  • Once your order ships, you’ll receive an email with your tracking number.
  • It may take 24-48 hours for tracking updates to appear—thank you for your patience!

5. Customs, Duties & Taxes

  • Any customs fees, duties, or taxes are the responsibility of the customer.

6. Lost or Damaged Packages

  • While we make every effort to ensure safe and secure shipping, we are not liable for any loss or damage that occurs after the order has been dispatched.
  • If your order arrives damaged, please contact the shipping carrier or our support team—we’ll do our best to assist you!
  • Please keep all packaging and damaged items when filing a claim.

7. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or refusal of delivery, we can:
    • Issue a refund (minus shipping costs), or
    • Reship it once the correct address is confirmed (additional shipping fees may apply).

We truly appreciate your understanding and support. If you have any questions, please don’t hesitate to reach out. Thank you for choosing Glow Sketch—we’re happy to have you as part of our community! 💛