At Glow Sketch, your happiness is our priority! If you’re not fully satisfied with your purchase, we’re here to make things right. Please check our return policy below for details on returns and exchanges.

1. Return Eligibility

We accept returns within 30 days of receiving your order. To be eligible, items must be:

• Unused, in their original packaging, and in the same condition as received.
• Free from damage caused by misuse, improper handling, or regular wear and tear.

Note: Some items, like sale or clearance items, are non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items

Some items cannot be returned, including:

• Gift cards
• Custom or personalized items
• Items marked as “final sale”

3. Damaged or Defective Items

If your product arrives damaged or defective, let us know within 7 days of delivery. To request a replacement or refund, please provide:

• A photo or video of the damaged/defective item
• Proof of purchase (order number or receipt)

We will replace or refund the item at no extra cost to you!

4. How to Start a Return

To begin a return, simply reach out to our support team:

• Email: liangwenjing6916@gmail.com

Please include your order number and reason for return. Our team will guide you through the next steps and provide the return shipping address.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Refunds

Once we receive and inspect your returned item, we’ll notify you about your refund status.

• If approved, your refund will be processed back to your original payment method within 7-10 business days.
• Note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent).

7. Exchanges

Need a different item? No problem! If you received a defective or incorrect product, contact us at . Once approved, we’ll ship the replacement at no extra cost.

8. Order Cancellations

• Orders can be canceled within 12 hours of placement. Once processed or shipped, orders cannot be canceled.

9. Questions? We’re Here to Help!

If you have any questions about our return policy or need assistance, reach out to us at:

• Email: liangwenjing6916@gmail.com

Thank you for choosing us! We appreciate your support and are here to make your shopping experience smooth and enjoyable!